Last week you called the I/T Help Desk. On a scale of "very satisfied" to "very dissatisfied," please rate the service you
received on your most recent call for each of the questions shown below. Include any comments or suggestions you may have
relating to the service for each question in the comment area following the question. Your comments (specific and general)
are appreciated but not required. Submit your survey by clicking on the Submit button at
the bottom of this page.
Rate your satisfaction with the time it took for the Service Representative to answer your call.
Very satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Very dissatisfied
Rate your satisfaction with the Service Representative's professionalism and attitude.
Very satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Very dissatisfied
Rate your satisfaction with the Service Representative's knowledge and technical ability in handling your call.
Very satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Very dissatisfied
Rate your satisfaction with how the Service Representative kept you informed on the progress of your resolution.
Very satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Very dissatisfied
Rate your satisfaction with the resolution given to you by the Service Representative.
Very satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Very dissatisfied
Rate your satisfaction with the time it took the Service Representative to solve the problem.
Very satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Very dissatisfied
Considering all of the factors of the call, how would you rate your satisfaction with the overall quality of the service?
Very satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Very dissatisfied