Category Archives: Strategy

Customer Focus is a Key Holistic Organizational Effectiveness Driver

The Holistic Organizational Effectiveness Survey includes eight questions that directly assess various aspects of the organization’s focus on and support for customers. Many of the other questions indirectly assess issues impacting customers. These are the eight questions that specifically focus … Continue reading

Posted in Culture, Customer Satisfaction and Focus, Enterprise Risk Management (ERM), Holistic Organizational Effectiveness, Organizational Structures, Systems & Processes, Strategy, Technology, Business Processes & Suppliers | Tagged , , , | Leave a comment

What are Your Organization’s Holistic Organizational Effectiveness Gaps?

Organizational effectiveness is the concept of how effective an organization is in achieving the outcomes the organization intends to produce. (Source: Wikipedia – Etzioni, Amitia. (1964). Modern Organizations. Englewood Cliffs, NJ: Prentice-Hall.) The Holistic Organizational Effectiveness Survey (HOE Survey) assesses … Continue reading

Posted in Culture, Enterprise Risk Management (ERM), Environmental Sustainability, Financial Planning, Management & Measurement, Governance, Holistic Organizational Effectiveness, Innovation, Organizational Structures, Systems & Processes, Performance Measures & Reward Systems, Senior Leadership Team, Strategy, Technology, Business Processes & Suppliers, Uncategorized, Workforce Excellence | Tagged , , , , | Leave a comment