The Holistic Organizational Effectiveness Survey asked people to rate and comment on how effective their organizations are at identifying and dealing with low-performing managers and employees. The overall rating for all survey responses is a very low 2.65 where 5 = Effective and 1 = Ineffective.
Quantisoft includes this question in many of the customized employee surveys we conduct for organizations across the U.S. and internationally. We often see similar low ratings in many of the employee engagement surveys / employee satisfaction surveys. The comments received from survey participants typically explain the low ratings. Failure to effectively identify and deal with low-performing managers and employees is very frustrating to co-workers, who end up having to do extra work to compensate for the weak performers. It shows up in poor quality and customer service, lower overall productivity and lower employee morale.
The solution to this costly problem includes making managers at all levels of the organization aware of the need to proactively identify and deal with poor performers, doing a better job of hiring high-performing employees and managers and dealing with poor performers on a timely basis.