Tag Archives: customer satisfaction surveys

The HOE Survey Found that Most Organizations Need to Increase their Focus on Customers

The HOE Survey Found that Most Organizations Need to Increase their Focus on Customers The Holistic Organizational Effectiveness Survey includes several questions about the effectiveness of focusing on and executing well for customers. The survey uses a 1 – 5 … Continue reading

Posted in Customer Satisfaction and Focus, Holistic Organizational Effectiveness, Organizational Structures, Systems & Processes | Tagged , , | Leave a comment

Customer Focus is a Key Holistic Organizational Effectiveness Driver

The Holistic Organizational Effectiveness Survey includes eight questions that directly assess various aspects of the organization’s focus on and support for customers. Many of the other questions indirectly assess issues impacting customers. These are the eight questions that specifically focus … Continue reading

Posted in Culture, Customer Satisfaction and Focus, Enterprise Risk Management (ERM), Holistic Organizational Effectiveness, Organizational Structures, Systems & Processes, Strategy, Technology, Business Processes & Suppliers | Tagged , , , | Leave a comment