Tag Archives: customer surveys

Getting Results from Surveys

Employee surveys, customer satisfaction surveys and other types of surveys commonly conducted for businesses and other types of organizations provide a wealth of information about strengths, weaknesses and opportunities for improvement. This is especially so when the surveys are well-designed … Continue reading

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The HOE Survey Found that Most Organizations Need to Increase their Focus on Customers

The HOE Survey Found that Most Organizations Need to Increase their Focus on Customers The Holistic Organizational Effectiveness Survey includes several questions about the effectiveness of focusing on and executing well for customers. The survey uses a 1 – 5 … Continue reading

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Business Processes Impact Holistic Organizational Effectiveness

Business process effectiveness is a key driver for achieving holistic organizational effectiveness. Processes used by employees and customers can be highly efficient and effective, or they can be cumbersome and cause frustration, delays, quality and reliability problems, poor timeliness and low … Continue reading

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Customer Focus is a Key Holistic Organizational Effectiveness Driver

The Holistic Organizational Effectiveness Survey includes eight questions that directly assess various aspects of the organization’s focus on and support for customers. Many of the other questions indirectly assess issues impacting customers. These are the eight questions that specifically focus … Continue reading

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What are Your Organization’s Holistic Organizational Effectiveness Gaps?

Organizational effectiveness is the concept of how effective an organization is in achieving the outcomes the organization intends to produce. (Source: Wikipedia – Etzioni, Amitia. (1964). Modern Organizations. Englewood Cliffs, NJ: Prentice-Hall.) The Holistic Organizational Effectiveness Survey (HOE Survey) assesses … Continue reading

Posted in Culture, Enterprise Risk Management (ERM), Environmental Sustainability, Financial Planning, Management & Measurement, Governance, Holistic Organizational Effectiveness, Innovation, Organizational Structures, Systems & Processes, Performance Measures & Reward Systems, Senior Leadership Team, Strategy, Technology, Business Processes & Suppliers, Uncategorized, Workforce Excellence | Tagged , , , , | Leave a comment