Tag Archives: IT customer satisfaction surveys

Business Processes Impact Holistic Organizational Effectiveness

Business process effectiveness is a key driver for achieving holistic organizational effectiveness. Processes used by employees and customers can be highly efficient and effective, or they can be cumbersome and cause frustration, delays, quality and reliability problems, poor timeliness and low … Continue reading

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The Impact of Information Technology and Business Processes on Achieving Holistic Organizational Effectiveness

Shortfalls in  information technology and business process effectiveness are significantly impacting the Holistic Organizational Effectiveness (HOE) of  most businesses, governmental, not for profit and other types of organizations.  Today, organizations rely heavily on technology and business processes to make their people more … Continue reading

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