Employee satisfaction drives employee engagement which in turn drives employee and organizational performance. Quantisoft has experienced these interdependencies in the employee satisfaction surveys/employee engagement surveys we have conducted for businesses and other types of organizations since 1999.
Workforce effectiveness is a key component of Holistic Organizational Effectiveness and achieving high levels of employee engagement is essential for building a highly-effective, energized workforce.
The Holistic Organization Effectiveness Survey includes two questions that directly address employee satisfaction, engagement and performance, and many other questions that indirectly measure these issues. Following are the two survey questions and the very low overall ratings they received. The rating scale is 1-5 where “5 = Effective” and “1 = Ineffective”.
- 3.19 – Building organizational systems and structures to support employee engagement, satisfaction and performance
- 3.14 – Assessing ongoing employee satisfaction and engagement and making changes based on the findings
While some organizations conduct employee satisfaction and/or engagement surveys, many do not, and their focus on achieving high levels of employee satisfaction and engagement are often limited or non-existent. Further, while some organizations that conduct employee satisfaction surveys/employee engagement surveys do a great job of using the survey results to make changes resulting in large gains in employee satisfaction, engagement and performance, many others have mixed results at best.
Sometimes organizations and their leaders ignore survey results, take limited action and sometimes they even become defensive, instead choosing to challenge the validity of the survey results. Some leaders prefer to shoot the messenger bringing bad news (low survey ratings and negative comments from employees) than it is to take ownership of problems and to then take appropriate action.
Leaders of the best-performing organizations conduct employee surveys, customer surveys and other types of surveys and take aggressive action to achieve positive results. They realize they can learn a lot from employees and customers and failing to do so results in a major missed opportunity.