Welcome to the Software Solutions Customer Satisfaction Survey. As a valued customer, our goal is to provide you with the Software Solutions service and support you need to achieve your business objectives. To ensure that we are satisfying your needs and expectations, we would appreciate your help by taking a few moments to complete this survey. Your feedback will help us assess your needs and meet or exceed your expectations.

Please be assured that your responses will be completely anonymous.

Please respond to all questions in each section for which you had any experiences in the previous 12 months. Your comments (specific and general) are appreciated and will help us to learn about what we are doing well and what we need to do better.

Submit your survey by clicking on the Submit button at the bottom of this page.

1. What is your type of business?
   Convenience Store   Grocery   Retail - Pharmacy   Other  
2. How long have you been a Software Solutions customer?
   Less than 1 year   1 year up to 2 years   2 years up to 3 years   3 years up to 5 years   5 years or more  

1. When you had contact with your Account Manager during the past 12 months, how would you rate your satisfaction with:
   1. How often the Account Manager proactively contacted you to see if you have questions, need assistance, or to provide useful information
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   2. The Account Manager's professionalism and attitude
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   3. The Account Manager's ability to understand your questions or problems
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   4. The Account Manager's knowledge about the software you use
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   5. The Account Manager's understanding of your business
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   6. The Account Manager's ability to answer your questions and resolve your problems
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   7. The time it took the Account Manager to answer your questions and/or solve your problems
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   8. Follow-up by the Account Manager, if applicable
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   9. The overall support you receive from your Account Manager
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

2. During the past 12 months, has your Account Manager informed you of additional Software Solutions capabilities you may not be using?
   Yes   No  

1. How many times did you contact Software Solutions' Service Desk for support in the past 12 months?
   1 to 3   4 to 6   7 to 10   More than 10  
2. What is your preferred way of contacting the Service Desk?
   By phone   By e-mail  
3. When you contacted the Service Desk during the past 12 months, how would you rate your satisfaction with:
   1. The time it took a Technician to answer the phone
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   2. The technician's professionalism and attitude
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   3. The Technician's ability to understand your problem
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   4. The Technician's technical ability to resolve your problem
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   5. The Technician's willingness to stay with you on the phone until the call was completed
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   6. The resolution of the problem by the Technician
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   7. The time it took to answer your questions or solve your problems
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   8. The Technician's ability to provide status on outstanding problems
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   9. Follow-up by the Technician, if applicable
      Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

      Comments:

   10. The overall quality of the Service Desk service
       Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

       Comments:

1. How well do you agree with each of the following statements regarding the benefits the Software Solutions software provides for your organization. Please describe any quantifiable or qualitative benefits realized:
   1. We realized/expect to realize improvement in cash flow or margin
      Strongly agree   Agree   Neutral   Disagree   Strongly disagree   N/A  

      Comments:

   2. We realized/expect to realize reductions in costs (e.g. operating, program, inventory, etc.)
      Strongly agree   Agree   Neutral   Disagree   Strongly disagree   N/A  

      Comments:

   3. We achieved/expect to achieve a timely payback on the Software Solutions software
      Strongly agree   Agree   Neutral   Disagree   Strongly disagree   N/A  

      Comments:

   4. We achieved/expect to achieve improvement in management efficiency
      Strongly agree   Agree   Neutral   Disagree   Strongly disagree   N/A  

      Comments:

   5. We are now measuring and gaining market share
      Strongly agree   Agree   Neutral   Disagree   Strongly disagree   N/A  

      Comments:

   6. We now make better, more informed decisions
      Strongly agree   Agree   Neutral   Disagree   Strongly disagree   N/A  

      Comments:

   7. We now have access to a wide range of transaction and consolidated information that was not available before
      Strongly agree   Agree   Neutral   Disagree   Strongly disagree   N/A  

      Comments:

   8. We can now identify where revenue is being generated from
      Strongly agree   Agree   Neutral   Disagree   Strongly disagree   N/A  

      Comments:

   9. We can now spot and monitor changes in sales trends
      Strongly agree   Agree   Neutral   Disagree   Strongly disagree   N/A  

      Comments:

   10. We are saving IT time/cost creating and maintaining measurement software
       Strongly agree   Agree   Neutral   Disagree   Strongly disagree   N/A  

       Comments:

   11. We are running our day-to-day operations more effectively
       Strongly agree   Agree   Neutral   Disagree   Strongly disagree   N/A  

       Comments:

   12. The software meets our expectations
       Strongly agree   Agree   Neutral   Disagree   Strongly disagree   N/A  

       Comments:

2. Please describe any other quantifiable or qualitative benefits your organization is realizing from the Software Solutions Software:

1. During the past 12 months, the overall level of support I received from my Account Manager
   Significantly increased   Somewhat increased   Remained the same   Somewhat decreased   Significantly decreased   Not sure/N/A  
2. During the past 12 months, the overall level of service I received from Customer Service/Technical Support
   Significantly increased   Somewhat increased   Remained the same   Somewhat decreased   Significantly decreased   Not sure/N/A  
3. I would be willing to recommend the Software Solutions software to other companies.
   Strongly agree   Agree   Neutral   Disagree   Strongly disagree   Not sure  

   Comments:

4. Do you have any suggestions for IT to help you perform your job more effectively?
5. This survey brings your comments to the attention of Software Solutions' management. With that in mind, is there anything else you would like to tell them?

If you would like someone from Software Solutions to contact you about any of the issues included in this survey, or to provide information about additional Software Solutions software capabilities, please include your name and contact information below and the issues or product information you would like to discuss. Your survey responses will remain anonymous.