This is a shortened version of a typical Quantisoft IT Customer Satisfaction Survey. The IT surveys we create for our clients can include multiple sections for various aspects of IT services such as:

• Help Desk Support
• Desk-Side Support
• Application Support and Effectiveness
• Network and Application Access
• Requesting Equipment/Software
• IT Training
• Communications and Technology Solutions Delivery

IT Customer Satisfaction Survey/Online IT Customer Satisfaction Surveys are customized to meet your organization's specific needs.

To learn more about our IT Customer Satisfaction Surveys/Online IT Customer Satisfaction Surveys please click on the following link:

IT Customer Satisfaction Survey Information

Welcome to Your Company IT Customer Satisfaction Survey. We would like your help in evaluating IT support services by taking a few moments to complete this survey. Your feedback will help us assess your needs for IT support and meet your service expectations.

Please be assured that your responses will be completely anonymous.

If you contacted IT for support more than one time during the past 12 months, your answers should reflect your overall perceptions of service during the past 12 months.

Your comments (specific and general) are appreciated and will help us to learn about what we are doing well and what we need to do better. Submit your survey by clicking on the Submit button at the bottom of this page.

1. What is your functional area?
   ---  Select One  --- Communications Customer Service Finance Human Resources IT Legal Manufacturing Marketing Purchasing Quality Research and Development Sales Security Other
2. What is your location?
   ---  Select One  --- Atlanta Boston Chicago Denver Houston Los Angeles Miami New York Portland San Diego Washington D.C.

1. Rate your satisfaction with the time it took for the Service Representative to answer your call.
   Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

   Comments:

2. Rate your satisfaction with the Service Representative's professionalism and attitude.
   Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

   Comments:

3. Rate your satisfaction with the Service Representative's knowledge and technical ability in handling your call.
   Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

   Comments:

4. Rate your satisfaction with how the Service Representative kept you informed of the progress of your resolution.
   Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

   Comments:

5. Rate your satisfaction with the resolution given to you by the Service Representative.
   Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

   Comments:

6. Rate your satisfaction with the time it took the Service Representative to solve the problem.
   Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

   Comments:

7. Considering all of the factors of the call, how would you rate your satisfaction with the overall quality of the service?
   Very satisfied   Somewhat satisfied   Neutral   Somewhat dissatisfied   Very dissatisfied   N/A  

   Comments:

1. Do you have any suggestions for IT to help you perform your job more effectively?
2. This survey brings your comments to the attention of IT management. With that in mind, is there anything else you would like to tell them?