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Municipal Opinion Surveys/Municipal Satisfaction Surveys
(Community Opinion Surveys/Community Satisfaction Surveys)

Community Surveys - Providing Information and Insight
for Increasing Effectiveness of and Satisfaction
with Municipal Governments and Services

"At a time when cities, towns, counties and states are under huge budget pressure, conducting community surveys/municipal surveys to gather opinions and perceptions from residents and businesses is more important than ever."

Why conduct a community survey

Municipal opinion surveys/municipal satisfaction surveys enable residents and business owners/leaders to share their perceptions and suggestions about municipal government, specific public issues, and the various services provided to them with their mayor/city manager and city/town council. The results of municipal satisfaction surveys can also be shared with residents and business owners/leaders.
Mayors and city/town council members often have to make important decisions with limited information and input from residents and businesses. Residents often do not have the time or inclination to attend town council meetings to express their opinions. Unfortunately, as countless mayors and city/town council members have experienced too late, the first opportunity constituents have to voice their opinion is in the voting booth.
Municipal surveys/municipal satisfaction surveys are designed to gather perceptions on many important issues and to aggregate the results to get the pulse of the city/town. Mayors and town councils are able to learn from community survey/municipal survey results and establish priorities and budgets based on feedback from residents, taxpayers and businesses. Municipal opinion surveys/municipal satisfaction surveys provide an easy, proactive and very cost-effective way for municipal government leaders to gather feedback and suggestions from and be more responsive to all of their constituents.

Customized Community Surveys/Community Opinion Surveys to Meet Your Needs

Quantisoft customizes Municipal opinion surveys/municipal satisfaction surveys to meet the specific issues and municipal departments of cities and towns.

Types of Quantisoft Municipal Opinion Surveys/Municipal Satisfaction Surveys

Community surveys/municipal surveys are customized to gather feedback from either residents, businesses or both groups. Following are some of the types of community assessments we can conduct for your city or town:
  • Resident opinion surveys
  • Business opinion surveys
  • Library User Opinion Surveys
  • School Opinion Surveys
  • Municipal employee surveys
  • School employee surveys

Municipal Opinion Survey/Municipal Satisfaction Survey Metrics

Survey ratings provide a clear indication of current and ongoing levels of constituent satisfaction. Verbatim comments and suggestions provide critical actionable information and insight for achieving results and being responsive to constituents and voters.
Municipal opinion survey/municipal satisfaction survey metrics include the following and other municipal service and performance criteria:
  • Feedback on specific planned initiatives, referendums, legislation, ordinances
  • Overall satisfaction with services
  • Adequacy of public recreational facilities
  • Maintenance of public recreational facilities
  • Availability and effectiveness of youth programs
  • Parking availability in the business district
  • Road maintenance
  • Trash removal
  • Frequency of street cleaning
  • Snow removal
  • Leaf removal
  • Police department performance
  • Fire department performance
  • EMS performance
  • Effectiveness of traffic control
  • Effectiveness of the elementary school
  • Effectiveness of the middle school
  • Effectiveness of high school
  • Responsiveness of the mayor and town council
  • Control of municipal finances and spending
  • Adequate public notice of important issues/decisions
  • Responsiveness of zoning board
  • Effectiveness of municipal clerk's office
  • Effectiveness of attracting and facilitating/supporting businesses
  • Results broken down by resident/business demographics
  • Enforcement of zoning regulations

Benefits of Quantisoft's Municipal Opinion Surveys/Municipal Satisfaction Surveys

Quantisoft's municipal surveys/municipal satisfaction surveys provide significant benefits for mayors/city managers, city/town councils and their constituents, the residents and business owners/leaders:
  • Enable all municipal constituents to easily and cost-effectively voice their opinions and suggestions
  • Mayors/city managers and city/town managers are able to be more responsive to their constituents and be more confident that they know the opinions of their constituents
  • Municipal budgets and priorities can better reflect the opinions of voters
  • Send a message to constituents that their opinions are valued
  • Acting on municipal opinion survey/municipal satisfaction survey feedback increases popularity of mayors/city managers and city/town councils
  • Increase value of municipal budget dollars spent
Call us at (201) 259-6172 or e-mail us at with your community survey/municipal survey requirements or questions.
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