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Sales Force Satisfaction/Opinion Surveys
Gain Information and Insight for Increasing Sales
and Customer Retention, and Reducing Sales Force Turnover
Your sales people and sales managers/supervisors have a wealth of information about what your customers and prospects want and expect from your company and your sales force. The best way to unlock their collective knowledge and experiences about customers and about what sales people need to increase sales is conducting surveys of your current and former sales force and your sales managers/supervisors.
Types of Quantisoft Sales Force Satisfaction/Opinion Surveys
- Periodic satisfaction/opinion surveys of the current sales force
- Sales force pulse surveys providing timely trend information
- Feedback/opinion surveys of former sales employees
- Sales manager opinion surveys
Sales Force Satisfaction/Opinion Survey Metrics
Sales force satisfaction survey ratings provide a clear picture of current and ongoing levels of performance and satisfaction. Comments and suggestions provide highly actionable information and insight for achieving breakthrough sales results.
Depending on your industry, the products and services your company sells, and the information sought from surveys, sales force survey metrics include these and other criteria measuring sales enablers, the sales environment and sales performance and success:
- Company image
- Effectiveness of marketing
- Communications effectiveness of sales management
- Support from sales management
- Sales/department manager treatment of sales people
- Recognition received from sales management
- Support received from sales management
- Adequacy of sales leads
- Adequacy of business information availability
- Availability/effectiveness of administrative support
- Sales and product training effectiveness
- Sales tracking process effectiveness
- Effectiveness of sales performance feedback and sales mentoring
- Satisfaction with sales compensation and benefits plans
- Satisfaction with development and career opportunities
- Establishes criteria and goals to achieve a high level of sales, quality, productivity and service
- Feedback on sales goals
- Adequacy/effectiveness of sales tool and programs
- Sales force self assessment and sales manager assessment of sales attribute capabilities (e.g. sales and product knowledge, sales prospecting skills, sales closing skills, communication skills, etc.)
- Effectiveness of sales culture
- Empowerment of sales staff
- Effectiveness of problem resolution
- Product and service quality and reliability
- Customer awareness and satisfaction with products and services
- Satisfaction levels of your sales force sorted by their demographics
- Satisfaction with the service environment and policies
- Likelihood of staying with the company for the foreseeable future
- Willingness of sales people to recommend your company for employment
Benefits of Quantisoft's Sales Force Satisfaction/Opinion Surveys
Quantisoft's sales force satisfaction/opinion surveys generate significant bottom-line benefits and a very strong payback:
- Gain insight for attracting new customers and retaining existing customers
- Increase sales and become more competitive
- Reduce costly sales force turnover
- Increase effectiveness of sales managers
- Learn what customers like and dislike about your products and services and being a customer of your company
- Gather information about competitors
- Identify cross-sales opportunities
- Eliminate obstacles impacting sales people
- Discover ideas for new products, services and customer information requirements
- Manage moments of truth more effectively
- Gain insight for enhancing and creating new sales programs and tools
- Make significant improvements in sales force sales attribute performance
- Improve communications with customers
- Identify problems and opportunities by location, communication channel, and other criteria
- Identify and fix recurring problems impacting customers
- Send an important message to customers and employees that management cares about customers and their opinions
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