They know what it is like to buy your products and services, to call for customer service, to get information and have problems resolved.
They know if your employees are courteous and knowledgeable.
They know how long it takes to get things done, whether your policies are fair and make sense and if your processes are friendly and efficient.

Your employees know what it is like to work for your organization

They know if they have the training, information and tools necessary to do their job well and to satisfy your customers.
They know what it is like when internal communications is ineffective or their manager fails to provide the support and leadership they need.

Important decisions are often made without information needed for making informed decisions

Why guess about what is on the minds of your customers and your employees?
Quantisoft's surveys provide first-hand feedback and information from customers and employees, enabling you and your organization to make better, more confident decisions.

Our employee surveys, customer surveys, IT surveys, risk surveys and other types of surveys answer these and many other questions

Are you getting value from IT, training and other key resources, programs and initiatives?
Are your customers likely to recommend your business?
Are your employees productive and customer focused?
Are your products and services competitive?
Is your organization facing potentially costly risks?

Quantisoft's surveys are a powerful way to

Avoid costly mistakes.
Create a cost-effective listening post - customers and employees are much more likely to respond to an anonymous survey than provide feedback in other forms.
Identify where to focus resources and initiatives to get the most value.
Ensure that your most valuable assets, your customers and employees, are satisfied and loyal.
Identify the need for change.
Measure and manage change.

Surveys provide value

Surveys send an important message to customers and employees that you care about them and value their opinion.
Surveys also raise expectations that you will be taking action based on survey responses.
If you take appropriate action based on survey responses, customers and employees will know and respond favorably. If no action is taken in response to negative opinions, low satisfaction levels and suggestions, customers and employees will conclude that the organization doesn't really care and they will likely react negatively.
The bottom line: Surveys are a powerful, cost-effective tool for gathering important information and for identifying and diagnosing problems and opportunities, but only if survey results are acted on.

Using Surveys to Plan and Manage Breakthrough Gains in Business Performance

Where We Are Today	→	Employee and customer surveys and other metrics define the current situation
Where We Want To Be	→	Vision and Mission: Surveys provide competitive intelligence and identify opportunities for improvement
How We Will Get There	→	Strategies
Execution	→	Planning, Projects, Resources
Assuring Breakthrough Results	→	Surveys provide critical employee and customer metrics and feedback for assessing and assuring results

Quantisoft is a full-service survey company. We conduct a wide range of online surveys focused on assessing and increasing performance, including employee satisfaction surveys, employee engagement surveys, IT customer satisfaction surveys, risk surveys and customer satisfaction surveys.

Overview of Quantisoft's Survey Solutions – Employee Surveys, Customer Surveys, Enterprise Assessment Surveys, Industry Surveys and Specialty Surveys

Survey Solutions	Survey Focus
Employee Surveys
Employee engagement surveys	Engaged employees go the extra mile, putting greater effort into their work than their less engaged peers. Highly engaged employees drive business performance and customer satisfaction. Employee engagement surveys assess employee engagement levels and identify ways to significantly increase employee engagement. Employee engagement survey results are provided by employee demographics and for the organization overall.
Employee satisfaction surveys/ Employee opinion Surveys/ Climate surveys	Satisfied employees are more engaged in their jobs and with their internal and external customers, generating higher levels of productivity, quality and customer satisfaction. Employee satisfaction surveys/climate surveys measure satisfaction levels by employee demographics and your organization overall, and identify ways to boost satisfaction. Employee satisfaction survey results are presented by employee demographics and for the organization overall.
Employee retention surveys/ Employee turnover surveys/ Employee exit interview surveys	Voluntary employee turnover is very costly and it negatively impacts customers. Employee turnover surveys identify the reasons for employee turnover and what can be done to reduce turnover, as well as increasing business performance.
Employee benefits opinion surveys	Employee benefits are a key driver of employee satisfaction and loyalty. Employee benefits surveys determine how employees feel about their benefits and identify their benefits preferences, enabling companies to design benefits programs that provide greater value for benefit dollars spent by organizations and employees.
360 Leadership assessment surveys/ 360 Leader surveys/ 360 surveys	Strong leadership at all levels of businesses is a key driver of organizational performance. Quantisoft's 360 leadership surveys are ideal for providing many leaders in your organization with anonymous feedback for increasing their performance. We also provide reports assessing leadership strengths and weaknesses across the organization. Our 360 surveys are a highly cost-effective way to provide leadership feedback to large numbers of leaders.
Sales force surveys/ Sales force opinion surveys	Sales force effectiveness is critical to the success of most companies. Sales force surveys gather information and insight from your sales people about what they need individually and collectively to significantly increase sales and competitiveness.
Customer Surveys
Customer satisfaction surveys/ Customer opinion surveys	Customer satisfaction surveys/customer opinion surveys measure customer satisfaction levels and gather information and insight for increasing customer satisfaction and loyalty. Customers will tell you what you need to do to become more competitive and they will provide feedback about your customer contact employees, your products, quality, customer service and other drivers of customer satisfaction. Depending on the type of business you are in, you should consider conducting an annual or semi-annual customer satisfaction survey or ongoing customer surveys.
IT customer satisfaction surveys/ IT user surveys/ IT help desk surveys	IT is integral to the operations, sales and financials of any business. IT customer satisfaction surveys assess IT customer satisfaction with internal and outsourced IT services (help desk, desk side support, application support, etc.) and identify what needs to be done to increase IT customer satisfaction and IT performance, and to reduce recurring problems and related costs. With tight IT budgets and demanding customers, actions based on IT customer satisfaction survey results provide a strong payback and reduce pressure on IT leaders.
Call center satisfaction surveys/ Customer service surveys	Many organizations rely on call centers and other customer contact employees to provide information, perform transactions and resolve problems. Call center satisfaction surveys/call center surveys and customer service surveys assess customer satisfaction levels and identify ways to significantly increase customer satisfaction and loyalty, leading to increased sales and business competitiveness.
Enterprise Assessment Surveys
Sarbanes-Oxley surveys/ Ethics & compliance risk culture surveys	Assessment of corporate culture is an important part of Sarbanes-Oxley 404 Compliance. Quantisoft's ethics and compliance risk culture survey (Sarbanes-Oxley survey) enables business leaders to make informed decisions about making cultural changes essential for creating and maintaining an environment conducive to ethical behavior and honest communication, and supports the proactive management of risks to avoid surprises and maintain Sarbanes-Oxley 404 compliance.
State privacy regulation surveys/ Massachusetts privacy regulations surveys	Most states and the Federal government have enacted laws to protect the privacy of personal information. Massachusetts' new privacy regulations are among the most comprehensive, applying to all companies doing business in or selling to Massachusetts residents. Quantisoft's state privacy law surveys gather information from employees that is required to assess and implement processes and practices that comply with state privacy regulations.
Risk surveys/ Risk assessment surveys/ Risk management surveys	Significant risks are frequently hidden or ignored by organizations. The best way to identify and assess hidden and ignored risks is to survey managers across the organization. Quantisoft's risk management surveys/business risk assessment surveys gather risk information and insight from managers and consolidate it organization-wide and by business unit.
Contract risk assessment surveys/ Contract risk surveys	Quantisoft's contract risk surveys collect information about procedures and practices for drafting, negotiating, signing, fulfilling and storing contracts across organizations. The objective is to use the information gathered by the survey to develop better consistency across the organization to maximize the efficiency of contracting practices and processes and minimize risks associated with any inadequate contracting controls.
Going Green surveys	Quantisoft's Going Green surveys are a highly cost-effective way to assess and ensure the success of your company's Going Green program. Collect energy saving suggestions from all of your employees. Assess your employees' awareness of your company's Going Green initiatives, save money and increase the sustainability of your company.
Strategic organizational assessment surveys/ Strategic surveys	Strategic organizational assessment surveys quantify the importance of over 50 critical organizational business drivers and evaluate how well your organization is performing in each of these critical success areas. Strategic surveys collect actionable strategic information and insight from your senior and mid-level leaders, identifying organizational effectiveness opportunities that contribute to escalating profit and growth targets, and that differentiate successful organizations from their competitors.
Business process assessment surveys/ Process surveys/ Operations surveys	Quantisoft's business process effectiveness surveys/operations surveys assess process effectiveness and provide actionable information and insight for improving and streamlining processes. Process surveys gather process feedback and suggestions from employees and/or customers, identifying opportunities for breakthrough improvements in productivity, quality, customer service, process timeliness and cost reduction.
Industry Surveys and Specialty Surveys
Municipal opinion surveys/ Community opinion surveys	Municipal satisfaction surveys/community satisfaction surveys provide an easy, proactive and very cost-effective way for municipal leaders to collect feedback and suggestions from and be more responsive to all of their constituents. Municipal surveys/community surveys gather perceptions about municipal services and important community issues to measure the pulse of the city/town. Mayors and town council members learn from community survey results and establish priorities and budgets based on feedback from residents and businesses.
Law firm surveys/ Law Surveys/ Legal surveys	Quantisoft conducts law firm surveys that identify law firm's strengths, weaknesses and opportunities, and provide important feedback to firm leaders, partners and HR. Our law surveys include partner feedback surveys (associates evaluate partners), associate attorney evaluation surveys (partners evaluate associates), associate attorney development surveys (associates provide feedback on their career goals and development, and workplace issues), administrative staff feedback surveys (providing feedback to administrative staff), and employee engagement surveys/employee satisfaction surveys.
Association member surveys/ Association surveys/ Religious organization surveys	Your association's members know what can be done to enhance and improve your association's services, communications with members and other criteria important for achieving their satisfaction and loyalty. Association surveys/association member satisfaction surveys provide the information and insight you need to keep existing members and attract new members. We also conduct member surveys for religious organizations.
Quantisoft's online surveys and other survey approaches designed to meet your special needs	Quantisoft will identify your specific survey needs and design and conduct online surveys and other types of surveys that provide information and insight enabling you to make better, more informed decisions. Analysis of survey results and planning for making changes based on survey results is also available. Conducting an online survey is a highly cost-effective approach for gathering the business intelligence your organization needs to plan and execute effectively.

Please contact us to receive a free, no obligation proposal and price quote.

Why Surveys?Surveys are the most cost-effective way to gatherinformation, opinions, suggestions and insight fromlarge numbers of employees, customers and other groups

Your customers know your company's strengths and weaknesses